Effective Date: 10/29/2025
Last Updated: 10/29/2025
These Terms of Service (“Terms”) govern all website hosting, maintenance, and WordPress development services (“Services”) provided by Rova Web LLC (“Rova Web,” “we,” “us,” or “our”). By paying an invoice, using our hosting, or requesting work from us, you (“Client”) agree to these Terms.
We aim to be clear, fair, and transparent while protecting both parties.
Services – Website hosting, updates, maintenance, backups, security monitoring, development work, and related tasks.
Website – The Client’s WordPress website hosted and/or maintained by Rova Web.
Client Content – Any text, images, videos, graphics, files, or materials provided by the Client.
Hosting Provider – The third-party server provider we use, currently A2Hosting/Hosting.com.
TOS – This Terms of Service agreement.
Rova Web provides the following services under its hosting and maintenance plans:
WordPress hosting
WordPress core, theme, and plugin updates (performed weekly or monthly depending on plan)
Website security monitoring
Daily or periodic backups stored off-server
SSL certificate installation and renewal
Performance tuning and general optimization
Up to one (1) hour of content edits per month
General support via email
Not included unless agreed in writing:
Custom development
Plugin creation or major theme modifications
Full redesigns
ADA compliance remediation
SEO content writing or strategy
Social media management
CRM/marketing automation setup
To ensure proper operation and minimize issues, the Client agrees to:
Client is fully responsible for:
Domain purchase
Domain renewal
Nameserver changes
DNS configuration (A records, MX, SPF, DKIM, etc.)
If a domain expires or DNS misconfigurations occur, Rova Web is not responsible for resulting downtime.
Contact form emails are sent to the Client’s inbox.
Because email deliverability depends on many third-party systems (mail servers, spam filters, DNS), Rova Web cannot guarantee that emails will always arrive or avoid spam folders.
Client must regularly test their forms.
Client verifies that:
All content they provide is legally owned or licensed
They have rights to all photos, videos, and media
They are not sending copyrighted, illegal, or infringing content to Rova Web for use
Client agrees to indemnify Rova Web for any copyright claims arising from Client Content.
Client is responsible for:
Using secure, unique passwords
Protecting devices used to access accounts
Keeping their email account secure
Breaches caused by compromised Client credentials are not Rova Web’s liability.
Rova Web maintains routine off-server backups of the Website.
However:
Backups may not always capture the most recent changes
Backups do not cover external third-party data (e.g., CRM entries, mailing lists)
Backups may not be available after a hosting account is terminated
Client acknowledges that they must maintain their own copies of any critical business data.
Rova Web is not liable for lost or incomplete backups.
We implement active security monitoring and protective tools; however:
No system is completely immune to hacking
Vulnerabilities in third-party software, plugins, themes, or servers may occur
A breach may still be possible
If a Website is compromised, Rova Web will begin malware cleanup within 72 hours after being notified.
Cleanup is performed to the best of our ability but is not guaranteed to fully restore the Website.
WordPress, plugins, and themes are developed by third parties. Updates may:
Break functionality
Remove features
Cause layout inconsistencies
Conflict with server settings
Rova Web is not liable for issues caused by third-party updates.
We will attempt to resolve conflicts within the limits of the maintenance plan.
Rova Web cannot guarantee:
100% uptime
Uninterrupted service
Speed or performance at all times
Hosting uptime is influenced by server hardware, networks, and third-party factors beyond our control.
Rova Web is not liable for downtime, outages, or loss resulting from hosting interruptions.
Unless explicitly contracted, Rova Web does not guarantee ADA, WCAG, or accessibility compliance.
Client must request accessibility work as a separate project.
To the maximum extent permitted by law:
Rova Web is not liable for lost revenue, lost sales, lost data, or business losses (“consequential damages”).
Total liability for any claim is limited to the amount paid by the Client to Rova Web in the previous 3 months.
Rova Web is not liable for downtime, breaches, plugin errors, hosting failures, email deliverability issues, or actions of third-party services.
Client retains ownership of all content they provide.
Unless otherwise agreed:
Rova Web retains ownership of custom code, templates, and proprietary processes
Client receives a license to use these on their website only
Client may not resell or reuse our templates elsewhere.
Hosting and maintenance are billed monthly via FreshBooks.
If an invoice is unpaid for 15 days, the Client may receive reminders and late notices.
If unpaid for 30 days, hosting may be suspended or the Website may be disabled.
A reactivation fee may apply.
Hosting and maintenance fees are non-refundable.
Client may cancel hosting with 30 days written notice.
Upon cancellation:
Hosting will remain active through the end of the paid billing period
Client is responsible for migrating their Website to another provider
Rova Web is not obligated to perform migration unless separately contracted
Backups may be deleted immediately upon termination
We may terminate Services immediately if:
Client fails to pay
Client violates our Terms
Client engages in abusive, threatening, or inappropriate behavior
The website poses a security risk
Client acknowledges that either partner of Rova Web LLC may make commitments, communicate terms, and approve agreements on behalf of the company.
Before taking legal action, both parties agree to attempt a good-faith resolution.
If unresolved, any claim may be brought only in:
Small Claims Court of Roanoke, Virginia
and under Virginia law.
Rova Web may update these Terms at any time.
Clients will be notified via email or invoice, and continued use of Services constitutes acceptance.
Rova Web LLC
Roanoke, VA
Email: contact@rovaweb.com
